Most email clients and providers filter incoming email messages into spam or junk folders in order to help reduce the influx of unwanted email.
Unfortunately this sometimes results in our legitimate emails ending up in the wrong folder.
Typically you can do the following in order to help “whitelist” our emails;
Add our email address – email@example.com – to your address book
For Apple Mail
Open your junk folder, find the message and then move it into your inbox. OR, add our email address to your address book by right clicking on the sender email address and clicking Add to Contacts. On iOS devices, you can move the email as above, or touch the from email address, then create new contact.
You can open the spam folder, click the message and then the “not spam” button. Or, you can add our email address to your contacts by clicking “contacts”, then “new contact”.
Simply mark the email as “not spam” by opening the spam folder, clicking the message and then the “not spam” button. Or once again, add our email address to the addressbook via the contact list.
Open your junk folder and click “not junk”. Otherwise, add our email address to your contacts – right click the sender name, then “add to contacts”.
Open your junk folder and click “not junk”. Otherwise, add our email address to your safe recipient list. Click the “gear” icon, then options, click save and blocked senders, then safe senders and add our email address.
Open your spam folder and click “not spam”. Otherwise, open the message, then click the “add to contacts” button.